Admin Support 9 - Post Transplant

Position Details

Job Number: 

JR01964

Department:

Post Transplant Clinic

This position may be scheduled at any of the following sites:

Charlton Campus (Hamilton Downtown)

Job Type:

Temporary (Fixed Term), Full time

Contract Duration: (If applicable)

19 months

Number of Positions:

1

Union:

CUPE Local 786

Hourly Rate (Min / Max):

$29.52 - $32.08

Schedule

Work Days:

Monday to Friday

Time of Day:

Days

Shift:

Hours - 7.5

Shift Start: (If applicable)

AM 08:00, AM 08:30, AM 09:00, AM 09:30

Reason for Posting:

Posting is for a role with an existing vacancy

Application Dates

Opening Date:

2026-09-17

Closing Date:

2026-09-24

Job Description

Position Summary:
This position provides administrative support to the day-to-day operations within the Renal Transplant Clinics. All patient-related details and clinic activities are coordinated to support the smooth operation of the clinics and adherence to hospital policies and procedures.

Qualifications:

• Minimum two-year College Diploma in Office Administration – Medical required.
• Medical terminology certificate.
• Minimum one year of experience in a hospital outpatient setting.
• Minimum typing speed of 50 words per minute.
• Intermediate proficiency in Microsoft Office applications, including Word, Outlook, Teams, and Excel.
• Intermediate knowledge of spelling, medical spelling, and medical terminology.
• Recent experience working in a hospital setting with patient registration and scheduling software.
• Experience with Dovetale/EPIC is preferred.
• Ability to communicate effectively both verbally and in writing.
• Ability to take responsibility, plan, prioritize, and complete tasks with minimal supervision.
• Ability to work independently and collaboratively as part of a team.
• Ability to perform well under pressure and manage competing priorities.
• Excellent attendance record is required.

Responsibilities:

• Greet and register patients, assist with recording weight, and direct patients to the appropriate waiting area.
• Support the intake, triage, and scheduling of new patient referrals and consultation appointments.
• Schedule patient appointments, follow-ups, referrals, and any required or follow-up tests/procedures through appropriate departments, such as blood work, biopsy, x-ray, and ultrasound.
• Enter patient and clinic data into relevant systems/software and assist with generating reports and statistics to support clinic operations and quality monitoring.
• Triage incoming calls to the clinic, address immediate concerns, and refer other calls as required, including phone calls, reminder calls, faxes, emails, Dovetale messages, letters, and mail.
• Scan, file, and maintain accurate and confidential personal health information in accordance with clinic and hospital policies.
• Process clinical orders from physicians and care team members by coordinating, scheduling, and communicating appointment details.
• Maintain provider and master clinic schedules, create and maintain Dovetale templates, and ensure effective appointment bookings in accordance with scheduling guidelines, Ontario Renal Network/Trillium Gift of Life Network guidelines, and other initiatives aimed at maximizing clinic volumes.
• Participate in quality improvement initiatives locally and with partner organizations such as the Ontario Renal Network and Trillium Gift of Life Network.
• Order supplies and educational materials, submit work orders, conduct unit health and safety inspections, perform unit opening and closing duties, and maintain organized, clean, and well-stocked clinic spaces.
• Perform additional tasks as assigned by the Clinical Manager to support clinic operations.

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process (recruit@stjoes.ca).