Outpatient Clinic Clerk - Jim Pattison Outpatient Care & Surgery Centre

Salary

The salary range for this position is CAD $30.03 - $30.03 / hour
Job Summary

We are currently hiring for a Casual Outpatient Clinic Clerk to join our team at Jim Pattison Outpatient Care & Surgery Centre located in Surrey, B.C.  

 

 

Connect with us!

 

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited, to:

 

• Start earning up to four weeks of vacation in your first year
• Comprehensive 100% employer paid benefits
• Immediate enrollment in a defined municipal pension plan
• Maternity top-up (eligibility requirements to qualify)
• 50% subsidy on TransLink passes

 

   *Eligibility based on employment status    

 

 

 

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

 

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.

 

Instagram | Facebook | LinkedIn | X

 

#LI-DNI

Detailed Overview

Within the context of a client and family centered care model, reporting to the Manager, Clinical Services or designate, this position performs a variety of duties in support of an outpatient health care services area(s). Schedules and books a variety of outpatient appointments and follow up visits, tests and referrals. Maintains appointment calendars for designated physicians and/or other health care professionals; adjusts arrangements in accordance with client/patient and facility requirements. Obtains and maintains client/patient information; prepares and maintains charts; enters into computerized system. Prepares and processes medical billings. Types technical and non-technical materials utilizing a variety of computer software applications. Provides reception services; greets clients/patients, directs to appropriate area and/or escorts to exam room; responds to general inquiries. Answers and responds to phone messages or forwards caller to appropriate health care professional or other personnel. Maintains department equipment, supplies and filing systems. Provides support in a clinical setting; sets up and maintains examination room; takes and/or records vital signs (weight, temperature, pulse, respiration); collects specimens and/or performs routine lab tests such as urine tests for protein and/or glucose.
Responsibilities

1. Schedules and books a variety of outpatient appointments by receiving appointment requests or referrals, making follow up appointments, adjusting arrangements as directed in accordance with patient and facility requirements and assigning to the appropriate time, date and location. Arranges patient diagnostic tests. Maintains appointment calendars by arranging and confirming appointments. Prepares and distributes clinic appointment schedules.
2. Receives patient upon arrival to the clinic and obtains/confirms information required to register the patient; registers patient in the computerized admission/discharge/transfer system and completes related registration documentation. Monitors electronic status board for patient kiosk express check in. Prepares and escorts patients to exam rooms within the clinic.
3. Assembles and maintains patient charts; inputs patient data and information into relevant systems, charts or electronic health record systems. Attaches documents to charts such as laboratory and special examination reports; files charts and forwards to Health Records as required.
4. Takes and/or records patient vital signs such as weight, temperature, pulse, respiration by methods such as electronic scale, ear thermometer, or multi-functional blood pressure cuff and records on patient chart as required.
5. Collects specimens and/or performs routine lab tests such as urine tests for protein and/or glucose by procedures such as using colour coded dip sticks.
6. Telephones and/or transmits test results and other medical information to patients, physicians and others according to established procedures.
7. Prioritizes, processes, coordinates and transcribes physicians'' orders such as requests for x-rays, MRI/CT scans, ultrasounds, and blood work, by performing duties such as completing requisitions and liaising with the appropriate clinic, unit or department to make arrangements in accordance with established procedures.
8. Prepares and processes manual or computerized medical billings for outpatient services. Receives, records and accounts for a variety of payments for client/patient direct billings and/or submits charges to Finance in accordance with established policies and procedures. Follows up on discrepancies as required; refers complex problems to the Manager.
9. Types a variety of technical and non-technical documents such as correspondence, medical reports, minutes of meetings, medical billings, statements and reports from written form, drafts; composes routine correspondence for signature.
10. Performs receptionist duties; answers the telephone; takes and transmits messages; greets and directs visitors and patients to appropriate locations for appointments. Informs appropriate clinic, physician and/or other health care professional of patient arrival.
11. Maintains timekeeping records for designated staff as directed; forwards to appropriate personnel for approval.
12. Maintains adequate inventory of office supplies by preparing requisitions for signature. Maintains examination rooms. Assembles and sends for cleaning equipment used during examinations according to established procedures.
13. Processes incoming and outgoing mail, faxes, reports/records, couriered documents by performing duties such as receiving, recording, date stamping, sorting and distributing mail and preparing outgoing mail for pick up. Signs for receipt of packages and shipments.
14. Operates office equipment such as photocopiers, scanners, and fax machines; carries out minor maintenance such as loading paper, removing paper jams, cleaning glass, changing toner cartridges. Calls for service if further maintenance required.
15. Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12, medical terminology and graduation from a recognized Medical Office Assistant Certificate program plus one year's recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to keyboard at 40 w.p.m.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to utilize a variety of computer software applications.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

 

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

 

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

 

Together, we are the heart of health care.

 

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

 

Protect yourself from recruitment and employment scams.

We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process.

Learn more >