Patient Service Clerk, Neurodevelopmental Health, Temporary Part-Time (0.5) (until March 2027)

Compensation Pay Range:

$25.26-$31.04

Job Description:

If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. 

  

To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.  

 

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. 
 
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. 
 
Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. 

POSITION SUMMARY

The Patient Service Clerk provides administrative and clerical support including reception, maintaining databases (e.g. staff and assessment information), drafting routine correspondence, compiling statistics and handling key intake procedures for receiving families into Neurodevelopmental Health.

MAIN RESPONSIBILITIES

• Greet employees and visitors to the department.
• Receive and process all referrals from families, physicians, community agencies, hospitals
• Process all completed assessment reports.
• Registers new patients in the hospital medical records system (CADENCE & EPIC) and order medical charts as needed.
• Handle inquiries from the public i.e. program mandate, referral procedures, waiting lists etc.
• Contact families to schedule various assessment meetings.
• Notify families of scheduling changes, upon request.
• Oversee bookings for assessment and therapy rooms to ensure efficiency
• Collect statistics as required.
• Coordinate storage of files with external provider (boxes, records).
• Distribute materials, information, notices etc. to current and waiting list families.
• Maintains inventory of stationary supplies and initiates orders as required.
• Establish inventory of all equipment, supplies, furniture and maintain on a regular basis.
• Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
• Perform other duties as required by the Director or his/her delegate.

QUALIFICATIONS

• Secondary School Graduation Diploma (Essential)           
• Approximately six (6) months of related experience (Essential)
• Experience working in a clinical environment live on Epic Ambulatory (Preferred)
• Experience in patient registration using Cadence (Epic) (Preferred)
• Experience in creating, editing, scanning and scheduling referrals (Preferred)
• Experience in managing order work queues (Preferred)
• Experience in patient check outs including follow ups and recall management (Preferred)
• Experience using in basket communication in Epic  (Preferred)
• Knowledge of computer software (Epic, Sunrise, Outlook,)  (Essential)
• Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
• Ability to adapt to changes to meet organizational requirements (Essential)
• Communicate effectively and concisely, both orally and in writing  (Essential)
• Deal effectively with internal and external customers (Essential)
• Criminal Record Check (Level 1) (Essential) 
• Bilingualism (English/French) (Essential)

Timeline may be extended or shortened based on operational needs 

* Please note you will be represented by the Laborers International Union of North America (LiUNA). 

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process.  This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.  Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.    Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. 

Please note you will be represented by the Laborers International Union of North America , (LiUNA).

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.